Introducing
Autodesk's New Buying Process
What Is the New Buying Process?
Autodesk has announced a new buying process that will take effect for all UK users starting September 16, 2024. Change can often bring uncertainty, but we want to assure you that we are here to provide clarity and support.
While Autodesk is updating their buying process, Quadra remains committed to delivering the same excellent service and support you have always experienced. Your journey with us remains unchanged, and we are here to help you navigate this transition smoothly. Discover what is changing and, most importantly, what is not changing here at Quadra.
What Is Not Changing?
At Quadra, our goal is to make the transition process as smooth as possible, ensuring your business and progress are not affected by any change. We have collaborated closely with Autodesk to ensure that the new process is not just a change, but also brings enhanced benefits to our customers in terms of technical support and all service levels.
Licence Enquiries
It remains essential to channel your licence requests through your Account Manager at Quadra. This ensures continuity and efficiency in handling your needs, as we will continue to assist with quotes, consulting, training, and support.
Unwavering Support
You can always rely on our team for expert technical guidance in evaluating the best products and purchase models. Whether you need new licences, renewals, or need help with Autodesk Account issues, we remain your dedicated partner.
Comprehensive Services
Our commitment to you is unchanged. Quadra continues to provide unparalleled advice, consultations, quotes, software, hardware, training, and technical support, ensuring your experience is always exceptional.
Payments Process
The primary change is the way you pay for subscriptions. After receiving your finalised quote from Quadra, you will now make subscription payments directly to Autodesk.
Purchasing Experience
The new process will simplify and expedite your buying and renewal experience with self-service capabilities, making it easier and faster to manage your Autodesk subscriptions.
Partnership Focus
Autodesk is reinforcing its strategic partnership approach by focusing on digital transformation and comprehensive solutions, delivering business outcomes that go beyond software and processes.
What Is Changing?
Change is inevitable across all industries, but at Quadra, we’re well-prepared for Autodesk’s updated buying process. With our dedicated support, we ensure that the transition will be minimal for both existing and new customers.
We Are Here to Help
After reviewing the details of Autodesk’s new buying process, we recognise that you may have additional questions.
At Quadra, our goal is to provide you with all the necessary information to ensure your businesses operations remain uninterrupted. Please feel free to reach out to our Autodesk Account Managers for further assistance:
Mike Hacking: mike.hacking@quadrasol.co.uk
Michelle Holden: michelle.holden@quadrasol.co.uk
Kris McLaren: kris.mclaren@quadrasol.co.uk
Frequently Asked Questions
Autodesk is introducing a new subscription purchasing process, which will streamline how you buy Autodesk subscriptions. Our team will continuously support you throughout the pre-sale and post-sale processes. The transaction process will now be directly handled between you and Autodesk and this new buying process will officially launch on September 16.
To find out more information about the payment process, please visit Autodesk’s dedicated page by clicking here.
Absolutely. Our commitment to providing support and services remains unchanged. For any assistance, please contact our support team at hello@quadrasol.co.uk.
Yes, you can continue to purchase other software and services from Quadra as usual. The changes will only affect the purchase process for Autodesk subscriptions. All other transactions with Quadra remain the same.
The change is in the transaction process. While Quadra will still provide quotes for all your software and service needs, the actual transaction for Autodesk software, from ordering to payment, will be handled directly by Autodesk. We will provide detailed guidance to help you navigate this new process.
To purchase Autodesk products under the new system, you will need to set up Autodesk as a vendor in your system. Quadra is here to help you with the vendor setup process, so please contact us for further assistance by emailing hello@quadrasol.co.uk.
For additional information or questions about the new buying process, please contact us directly by emailing hello@quadrasol.co.uk or calling 01254 301888.